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Frequently Asked Questions – Contemporary Oak Furniture Ltd Trading as “Oak Furniture Solutions”

I can now confirm that the company has gone into Administration on Tuesday the 30th January and has ceased to trade with immediate effect.

Will I receive my goods?

No. The company are unable to make any further deliveries.

Can I come and collect what I have ordered?

No. There is no facility for customers to collect their goods. You should follow some of the steps outlined below.

I paid in advance and have not received my goods – will I get a refund?

1. If each item purchased cost £100 or more, and you paid by Visa or Mastercard credit card, then your credit card company is as equally liable (as the retailer) under Section 75 of the Consumer Credit Act. This means you can seek a refund from your credit card company. Contact your credit card company.

2. If you paid by Visa or Mastercard debit card, or you used a Visa, Mastercard or Amex credit card for goods which cost £100 or less, you may be able to use the Chargeback system to reclaim your payment from your debit card provider, pre-paid card provider or credit card provider. You must initiate this process within 120 days of realising there’s a problem (not from the date of the transaction).

3. If you paid by any other means, you should email the Administrators, Kirks, at oak@kirks.co.uk.

Advice can be found from the following links:

http://www.theukcardsassociation.org.uk/wm_documents/Credit and debit cards – A consumer guide June 2016 FINAL.pdf

https://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

I have had a partial delivery. Will I get the balance of it?

No. Refer to steps 1 to 3 above.

Will the administrators deliver my goods to me?

No. The Administrators are not able to fulfil any orders which have not been fulfilled before the commencement of the Administration.

Can I contact Contemporary Oak Furniture Ltd direct to complain?

No. There are no employees at the site and there will be no point of contact.

What is Administration?

Administration is a formal insolvency procedure where licensed insolvency practitioners are appointed as administrators and take over the running of the business. Sometimes they might trade the business for a short time, otherwise their job is to realise or sell assets and distribute funds to creditors in a statutory order of priority.

This order of priority is, broadly:

  1. Secured creditors;

  2. Administrators fees and expenses;

  3. Employees;

  4. Unsecured creditors, such as customers, HMRC, suppliers etc.

Still unsure?

If your query is not answered by the above, then please email Oak@kirks.co.uk and we will respond as soon as possible.

DAVID KIRK

Joint Administrator

What's next?

We can help you find a positive outcome whatever your situation...


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Kirks Insolvency - Call us 01392 474 303

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Kirks Insolvency - Rescue, Recovery and Insolvency

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